1. Introduction At Dog Cloud, we understand that timely and safe delivery of your therapeutic massage bed for your beloved pet is crucial. This shipping policy aims to ensure that you are well-informed about our shipping practices and procedures.
2. Processing Time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
3. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery delays can occasionally occur.
4. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
- Dog Cloud is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
- Dog Cloud is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
- We currently ship to [list countries or state 'worldwide'].
8. Returns Policy
- Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
9. Contact Information
- For any queries regarding our shipping policy, please contact us at support@dogloudbeds.com or ask via our AiDogBot
